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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Failed Server Problem

    Asked by LogiCore on March 17, 2014 at 10:23 AM

    The user attachments are of my form are failing to download from emails sumitted by the form. One item is a .doc and the other a .jpg .

    I get the message "Failed - Server Problem" when I attempt to download the attachments.

    I also get this message (.doc):

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>BACD1D7FE2F8881D</RequestId>
    <HostId>
    YRM56QsP1CuRGSjPLk2HR1ywM9NiRcw48Qv4tcq3Hvw/DzwD7N7Fhg+kq3xNs/YP
    </HostId>
    </Error>
    What is causing this?
    problem Emails style size xml
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    JotForm Founder

    Answered by aytekin on March 17, 2014 at 11:31 AM

    Sometimes, it takes long time for an upload to be synced on our servers. The solution is to check the link again in a few minutes. Do you still have the problem? Can you send me the URL where you see this problem?