Error Message

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    RSHS1981
    Asked on July 19, 2011 at 09:24 PM

    When I try to go to Email Alerts, Thank You or Embedded Form, I get the following error:

     

    There is an error on the wizard. Please contact Jotform Support.
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    abajan
    Answered on July 19, 2011 at 11:06 PM

    Hi RSHS1981

    Let's see if we can figure out what's going on here because when I logged into your account I had no problem viewing those wizards.

    Which browser arew you using? Try another one and let us know if that helps.

    Thanks.


    ~ Wayne

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    RSHS1981
    Answered on July 19, 2011 at 11:13 PM

    I used IE 9 and then tried Firefox.  All with same error.  Under developer tools, I tried the various browser modes too (7, 8, & 9).  When you logged into my account, you were able to go to "Setup & Embed" and then use: Email Alerts, Thank, You, Embed Form?   Also--when I go to "Source Code" then Embed Option--it will lock up with the message:  Embed Form Wizard.

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    RSHS1981
    Answered on July 19, 2011 at 11:14 PM

    If you want to call me and talk, I can send you my phone number.

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    abajan
    Answered on July 19, 2011 at 11:30 PM

    Okay thanks for the info. This appears to be a problem beyond my level and as such, I will submit a ticket on the issue. Hopefully we get it resolved shortly.


    ~ Wayne

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    RSHS1981
    Answered on July 19, 2011 at 11:48 PM

    OK, looks like others are having same problem:  http://www.jotform.com/answers/34608-HELP

     

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    abajan
    Answered on July 19, 2011 at 11:52 PM

    Yes, you're quite right. In fact, unbeknownst to me, a ticket had already been submitted on the problem by one of my colleagues.

    ~ Wayne