FORM is not performing as expected with conditions and field settings

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    KristaKohlphenson
    Asked on November 03, 2021 at 11:57 AM

    I have deleted a condition and the corresponding field that it was to display if true but it is still displaying in the form preview.


    The condition was if the AGE was greater than 4 but less then 12 display the field "We're sorry but scheduling for pediatric vaccines for 5-11 year olds is not available yet.


    When I preview the form, the condition is still firing and the field is still displaying.

    Also, I set the field "AGE" to show on the form and it is not displaying.


    I have refreshed my browser, changed brower, and cleared the form cache multiple times. I am not sure what else to do.

  • Profile Image
    Jovanne_A
    Answered on November 03, 2021 at 05:05 PM

    Hi, thank you for contacting support.

    Please allow me some time to conduct some tests. I will get back to you as soon as I have more information.

    Thank you.

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    Jovanne_A
    Answered on November 03, 2021 at 05:27 PM

    Hi,

    I have cloned and tested your form on my end and made some updates on your form. Upon viewing the form, the AGE field is visible on the form from the beginning. When I select the New in the Request for a New Appointment, the AGE field will change, and based on the AGE, the hidden PARAGRAPH field displayed the MESSAGE. See the screencast attached:

    1635974795_6182fe8b40252_

    Here is my added condition to display the message:

    1635974818_6182fea23c868_

    Here is also my cloned form:

    https://form.jotform.com/213066868937975

    Please give it a try and let us know if I missed something so I can check immediately.

    Thank you.

  • Profile Image
    KristaKohlphenson
    Answered on November 03, 2021 at 06:06 PM

    Yes, that is correct BUT I don't want that to display anymore. It was there before and we do not need it anymore. On my form, I had deleted the condition and the field and it continued to display if the age was between 5-11.

  • Profile Image
    Jovanne_A
    Answered on November 03, 2021 at 07:29 PM

    Hi,

    I am sorry for the confusion.

    I have viewed your form on my end and I could not replicate the issue. The paragraph field you have removed is not showing on your form anymore. See this screencast attached:

    1635982097_61831b116d45a_

    In case the issue still remains, can you please try clearing your browser cache or opening your account on another browser?

    Please let us know if this does not solve the issue so we can check further.

    Thank you.

  • Profile Image
    livingstonparstracker
    Answered on November 04, 2021 at 01:52 PM

    Thanks, i got the solution of my problem.

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    Jovanne_A
    Answered on November 04, 2021 at 05:09 PM

    Hi,

    We are very delighted to hear that.

    Please let us know if you need further assistance.

    Thank you.