Need help with email change

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    Nyeira L
    Asked on November 03, 2021 at 11:59 AM

    I changed the email on my account for the website LNESCATX.ORG to nleonard@lnesc.org but the verification email link didn't work and now I'm locked out of the account. Please help

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    Mianala
    Answered on November 03, 2021 at 02:49 PM

    Hi there,

    Thanks for reaching out to us!

    Jordan_Acosta and Nyeira used this email at the same. But an user is not allowed to use one email address in 2 different accounts or vice versa. But you could change the email address while there was a temporary issue.

    Please try to reset your password and then change the email to avoid any other issue.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password/