Customers Can't Check Out?

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    thecentredance
    Asked on November 03, 2021 at 12:11 PM

    I'm hearing reports from customers that they can't check out on the form "Nutcracker Mini Session" -- everything seems to be enabled and connected to Square on my end. Can you see a reason this may be happening?

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    Marco_S
    Answered on November 03, 2021 at 03:21 PM

    Hello there,

    Thanks for reaching out to us.


    Your Square integration seems to be set correctly.


    I cloned your form, and upon making a test submission in sandbox mode, I regularly received the payment (I reduced the amount to $5 just for testing purposes):

    1635967118_6182e08e40de9_


    You could try to remove the payment integration and add it again from scratch.

    In the meanwhile, I cleared your forms cache as well.

    Let us know if you need further assistance, and eventually it will be useful to have a screenshot of the error your clients are getting on checkout.


    Regards