Not getting my complete form, once completed

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    Hamilton_Jeremy
    Asked on November 03, 2021 at 12:28 PM

    Hello,

    I have created a form and once i submit the form, i am not seeing the full report in Google Dive/ integration, only part of the from?



    Screenshot
  • Profile Image
    Katherine_W
    Answered on November 03, 2021 at 03:15 PM

    Hi there,

    Happy to help!

    Could you kindly disconnect and then reconnect your Google Drive integration for the form in question and then try with a test submission? I have gone ahead and cleared your form caches as well.

    Please let us know if the issue persists.

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    Hamilton_Jeremy
    Answered on November 03, 2021 at 03:33 PM
    Hello,
    I was still unable to get the complete from. The complete form comes trough email but not through Google Drive?
    ...
  • Profile Image
    Katherine_W
    Answered on November 03, 2021 at 04:51 PM

    Hi again,

    Thank you for letting us know!

    I created a clone of your form 213005651413038, integrated to Google Drive, and sent through a test submission but was able to see the form properly in Drive.

    If possible, could you kindly share a link to the submission in your Google Drive so that we may view it and access it should we need to escalate this thread?

    We look forward to your response!

  • Profile Image
    Hamilton_Jeremy
    Answered on November 03, 2021 at 04:55 PM
    https://drive.google.com/file/d/1l7ZKJVRe7vGlCVSumDWt4AP4RpY9-c3u/view?usp=drivesdk
    Vertical Technology Solutions
    Jeremy Hamilton
    Safety Director
    Cell (317) 775-9414
    jhamilton@vtsinc.com
    www.vtsinc.com
    ________________________________
    ...
  • Profile Image
    Katherine_W
    Answered on November 03, 2021 at 06:10 PM

    Hi again Jeremy,

    I am unable to access the Drive: it looks like it's due to your security settings.

    Could you temporarily set your sharing settings for that link to Public for now?

    Thank you!

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    Hamilton_Jeremy
    Answered on November 03, 2021 at 06:33 PM
    https://drive.google.com/file/d/1spiGuIq_0OquYfOjkwCs74OGh7Z4XEA3/view?usp=drivesdk
    Vertical Technology Solutions
    Jeremy Hamilton
    Safety Director
    Cell (317) 775-9414
    jhamilton@vtsinc.com
    www.vtsinc.com
    ________________________________
    ...
  • Profile Image
    Katherine_W
    Answered on November 03, 2021 at 07:44 PM

    Hi again Jeremy,

    Thank you for the access!

    It looks like perhaps the PDF itself has not been updated or is not complete: indeed, in the clone of your form I made, it looks the same as the PDF in the link you sent me.

    So, if you create a New PDF, you should be able to see that it includes all form fields:

    1635982836_61831df4a6da7_


    1635982987_61831e8b5e598_newpdflonger.gi

    Then, you can delete the old PDF so that this new, longer PDF will be the PDF sent through the Google Drive.

    Could you please try this and then submit another test submission to see if the PDF is corrected in Drive?

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    Hamilton_Jeremy
    Answered on November 03, 2021 at 08:22 PM
    That fixed it!! Thank you so much
    ...