What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Adding a Sub-Account

    Asked by sfriday on March 17, 2014 at 11:43 AM

    I am attempting to add a sub-account that will be able to access and view submissions on my account.  I have set up the sub-account as described in the support material.  However, when the sub-user accesses his account, the shared forms are not visible.  

    How do we get this set up so he can see my forms and submissions.  

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    Answered by nickwolf on March 26, 2014 at 12:44 PM

    I am having the same problems as well.

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    Answered by Carina on March 26, 2014 at 02:42 PM

    @nickwolf you will be answered in your threads.

    I could replicate this situation. I forwarded this to our developers' team so they can look better into this. You will get an update via this thread once they have news.

    Thank you

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    JotForm Support Manager

    Answered by Jeanette on March 26, 2014 at 04:18 PM

    The issue should now be fixed, but it may take some time for the database replication to catch up.