-
Diepstraten2020Asked on November 3, 2021 at 4:27 PM
helloDoes jotform backs up the forms. And what happens if the forms are lost? can we ask for a backup?
-
Lorenz JotForm SupportReplied on November 3, 2021 at 9:13 PM
Hi there,
There's actually an option in JotForm to download the form submissions for backup.
Here's a guide: https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf/
I hope this helps. Let us know if you need any further assistance.
-
Diepstraten2020Replied on November 4, 2021 at 12:05 PM
Hello,
I think the question is misunderstood. I would like to know if jotform make an automatic update? We have an expensive subscription and to always have to backup it manually per form is quite a disappointment. So I hope jotform has an easy solution for the backups. There is an option backup integration, but this is also manual and not automatic. We hope there is a solution that the backup can be done automatically without us having to worry about it.
Thank you
-
Alexander_GReplied on November 4, 2021 at 3:56 PM
Thanks for your reply,
Jotform has a stable backup system for our servers, however, it's always better to have a copy on your side. I can recommend you integrate Google Spreadsheets into your forms as well.
Also, for personal backup options, you may contact our Enterprise team. I believe they also have possible options for you.
Sincerely,
Alex