What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does the form not actually submit until the Paypal payment is successful?

    Asked by benbarnard on March 17, 2014 at 01:44 PM

    I apologize if this has already been asked, but I'm having trouble finding my answer via search.

    If my form requires a PayPal payment, and my user hits submit, goes to PayPal, and then doesn't actually pay, is the form still submitted?

    In my model it is important that we do not get any forms submitted without the PayPal payment occurring first.

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    JotForm Support

    Answered by TitusN on March 17, 2014 at 03:04 PM


    If the payment for your form is not completed, the submission will not be successful, instead, it will be held as in incoplete payment.

    You can view all incomplete payments by following this linked guide.

    Let us know if this helps.