Facebook pixel widget is not working

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    Loan_CoSign
    Asked on November 03, 2021 at 07:15 PM

    I try to add Facebook pixel to my jot form, I follow all the steps, but when I do the test to check traffic, no signal arrives to Facebook. I need your help.

    Screenshot
  • Profile Image
    Billy_G
    Answered on November 03, 2021 at 11:19 PM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    Kindly share with us the URL of the form where the Facebook Pixel widget is used so we can further check.

    We'll be waiting for your response.

  • Profile Image
    Loan_CoSign
    Answered on November 08, 2021 at 05:57 AM

    Hey,


    sorry for this late response.

    here is the link: https://form.jotform.com/Loan_CoSign/mentorship-booking-with-omar-azabi


    same problem on all other forms

  • Profile Image
    Bojan_J
    Answered on November 08, 2021 at 07:45 AM

    Greetings.

    I have checked your form and it seems that the Facebook pixel is properly configured. Can you please try to test an event from your Facebook Pixel Event Manager? You can use the following link to see how you can test the integration:
    https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/

    Can you please share a screenshot of your test with us? Please click here to see how to share images with us.

    Thank you for your cooperation.

  • Profile Image
    Loan_CoSign
    Answered on November 08, 2021 at 02:46 PM

    1636400730_61897e5a4a5b7_Schermata 2021-Here is a screenshot for this form https://form.jotform.com/212535608770356


    it shows error in all of them IDK why

  • Profile Image
    Yau_C
    Answered on November 08, 2021 at 09:41 PM

    Hi,

    Could you show us your result in the 'Test Events' tab please?

    Please follow the instruction in this tutorial to test with Facebook Event Manager:

    https://www.jotform.com/help/1072-how-to-track-form-submissions-with-facebook-pixel/

    Looking forward to your reply.

  • Profile Image
    Loan_CoSign
    Answered on November 17, 2021 at 04:02 PM

    Hey,


    so the answer is that the pixel is working however Facebook Events Manager keep showing an error. Attached is a screen shot. What is going on ?

    1637182916_61956dc44c37a_Schermata 2021-

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    EltonCris
    Answered on November 17, 2021 at 09:18 PM

    The errors indicated on your screenshot are warnings from Facebook related to your Pixel about the permission updates on iOS devices. Did you click the Review Events button to find out what was the real cause of the error?

    FYI, I made a test in the cloned version of your form and it is working for me. My cloned: https://form.jotform.com/213208596905966

    20211118101457Km.gif

    Could you run some tests on the Test Events tab?

    20211118101708rY.png