How do I avoid the Captcha secondary "click on each image ..." challenge, or disable Captcha entirely?

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    Asked on November 03, 2021 at 08:03 PM

    If I don't include a Captcha element on my form, then after the user hits "Submit" they get the "I am human" checkbox, followed by "click on each image ..." challenge. When I do include a Captcha element of the form, of course the user gets the same double challenge. I don't know if my form needs any Captcha process at all, but the secondary "click on each image ..." is certainly excessive.

    Whether I have a Captcha element on the form, or the user just gets an automatic Captcha on submission, could the Captcha not have the "click on each image ..." challenge?

    Can I disable Captcha entirely?


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    Answered on November 03, 2021 at 11:40 PM

    The second captcha that you see is an automatic form security feature that is shown when the form detects huge traffic via a particular IP.

    I have now forwarded your concern to our concerned team to whitelist your account and remove this second captcha. Once there is an update we will inform you via this ticket.

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    Answered on November 04, 2021 at 02:20 AM

    Since your account is on the free plan, we cannot prevent this final captcha from appearing on your form after hitting the submit button.

    This means that you will see the final captcha on the form only when there are huge submissions from a particular IP or on the form.