What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Coupon space sensitivity issue

    Asked by JASD on March 17, 2014 at 02:44 PM

    Hi,

    We used your coupon feature for the first time today and a lot of customers reported problems when putting in the code. It seems like if you put a space after the code, it won't apply it. Anyway to override it?

    Thanks!

    Page URL:
    https://jasandiego.org/events/attend-an-event/casino-night/casino-nigh<br/>t-tickets.html

    thanks coupons form coupons
  • Profile Image
    JotForm Support

    Answered by Mike_T on March 17, 2014 at 04:25 PM

    Thank you for contacting us.

    There is no way to override coupon validation since it is hardcoded on a server side level. I have attached a ticket to this thread and forwarded it to our Development Team to see if we can add any solution to the issue with spaces.

    We will get back to you via this thread as soon as we have any news.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 21, 2014 at 07:29 PM

    Hi,

    Problem has been fixed. Spaces will now be stripped from coupon input.

    Best regards