Application for the 50% discount

We are a school PTA program which is a non-profit for an elementary school. I just noticed that we should have gotten 50% off? Is there anyway to get refunded or what do I need to supply to get this discount?

Also, I noticed that we have 105 submissions on our form but the counter says "25 out of 1000 have been used." Can you please explain to me what counts as a submission?

Should we downgrade our account then?

Greetings!

Yes, Jotform considers special pricing(50% discount) for such organizations, you can apply for a nonprofit discount by following this link and fill the required form.

To apply and get more information, kindly visit the link below.

https://www.jotform.com/nonprofit/pricing/

Once your account is approved then we can refund you the difference.

25 submissions refer to the submissions received in this month so far. You are eligible to receive 1000 submissions in a month. The total submissions in your account are 105. This is for the total submissions you have received since you have made the form live.

Should you have any further inquiries, we will be more than happy to help.

Thanks.