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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I show progress while the form is loading?

    Asked by TCAby on March 17, 2014 at 03:26 PM

    Hello,

    I created two forms and implemented it into my site. Visit tca.by/services/poiskovaia-optimizatsiia-seo for example

    Left column, red phrase "Заполнить заявку" - after click you can see empty form...some time later it starts to load...without any info!

    I've analyzed my visitors... most of them close the form before it will fully loaded, so I lost my potential clients!

    I switch on "Show progress..." at the setup tab of the form. But it didn't saved and show me "undefined" value next time.

    Page URL:
    http://tca.by/services/poiskovaia-optimizatsiia-seo

    SEO next site saved
  • Profile Image
    JotForm Support

    Answered by TitusN on March 17, 2014 at 05:08 PM

    Hello,

    I checked your website, on the page you indicated in your request.

    The form did not load.

    Please replace the embed script with the Iframe embed code.

    Let us know if that helps - usually does the trick.

  • Profile Image

    Answered by TCAby on March 18, 2014 at 04:20 AM
    Hello,
    I need to use "light box" form, not an iframe or another one.
    Please look attached screens.
    1) red line show to link you click and open the form - page's URL is
    http://tca.by/services/kontekstnaia-reklama-ppc
    2) empty screen - 10 - 30 sec.
    3) filled window (light box form)
    Do you understand me?
    And 4th screen - I can't save setup for the form.
    [image: 4][image: 1][image:
    2][image: 3]
    *Best regards,*
    *Web Developing & Support department of*
    *Trakhtenberg Consulting Agency*
    *http://tca.by *
    *http://trakhtenberg-consult.deal.by*
    *5/1 Melezha str., office 535*
    *tel/fax: +375-17 39-228-93*
    *mob.: +375-29 555-4-881*
    *mob.: +375-29 355-2-881*
    *Skype TCA.by*
    *twitter @TCA_by*
    2014-03-18 0:08 GMT+03:00 JotForm Support Forum :
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on March 18, 2014 at 07:18 AM

    My apologies - terrible oversight.

    I clicked on the link and it loaded up the lightbox:

    Right - So I believe we're back to the original request - you want to add a progress bar - but the setting keeps reverting to "Undefined" - right?

    If so, please do the following:

    1. Log out of your Jotform account, then log back in (or just use a different browser from the one you are currently on)

    2. Go to the form preferences - advanced - Activate "show progress bar on form"

    3. Click on the save button on the top left immediately after - even if it says "autosaved"

    4. Click on the "preview" button at the top-left to see whether the progress bar has been added.

    Did that help?

    Here's a copy of your form with the steps above followed: http://www.jotformpro.com/form/40763299347970

  • Profile Image

    Answered by TCAby on March 19, 2014 at 01:20 PM
    Unfortunatelly no.
    I did point 1-3. After it I repeat p.2 - and undefined were presented again.
    *Best regards,*
    *Web Developing & Support department of*
    *Trakhtenberg Consulting Agency*
    *http://tca.by *
    *http://trakhtenberg-consult.deal.by*
    *5/1 Melezha str., office 535*
    *tel/fax: +375-17 39-228-93*
    *mob.: +375-29 555-4-881*
    *mob.: +375-29 355-2-881*
    *Skype TCA.by*
    *twitter @TCA_by*
    2014-03-18 14:18 GMT+03:00 JotForm Support Forum :
    ...
  • Profile Image
    JotForm Support

    Answered by TitusN on March 19, 2014 at 01:29 PM

    Hello,

    Please try the steps again.

    This time, log in to Jotform using https://jotformpro.com/login

    I'm not sure why its not working for you.

    Also, try clearing the cache on your browser before you try this.

    Let us know.