My Jotform get stuck when I click EDIT to Customize e-mail to Approver in Approval flow.

Hello there,

We cleared your form cache.
Could you please check if the problem still persists?

Regards.

Nope,

E-mail content doesn´t load and the process get stuck.

We also see that the Approver get a really strange e-mail.

Hi there,

Could you please try to clear your browser's cache?

http://www.refreshyourcache.com/en/home/

Let us know if you need further assistance and share the form url link.

I had already cleared cache and web history before my previous attempt.

I still get stuck at Customize Approval Request E-mail where the page is "dead" and I need to close it to continue.

Did you try with different browsers? If not, please do it.

If the issue still persists, please try with different internet connection, if possible.

Let us know, how it goes. We will wait for your response.

Exactly the same problem in the same process step with both Google Chrome and Microsoft Edge.

Greetings,

We apologize for the inconvenience.

I've checked the cloned version of your form and the issue seems to be related to the content of that approval element that stuck on load and freezes the browser page.

To avoid that issue, please try to remove the existing Approval field, then add it again from the basic elements section and check:

Note that you will need to set up the outcomes and content of your approval element again.

Please check and let us know if the issue persists.

Thank you!

I followed your instructions and notice an improvement. Will test a while and let you know if I run into more problems.

Have a nice weekend!

Thank you for informing us about this.

If the issue still persists, please do not hesitate to contact us again.