My Jotform get stuck when I click EDIT to Customize e-mail to Approver in Approval flow.

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    Dignita
    Asked on November 04, 2021 at 06:31 AM

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    Tommaso_F
    Answered on November 04, 2021 at 07:08 AM

    Hello there,

    We cleared your form cache.
    Could you please check if the problem still persists?

    Regards.

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    Stefan Nordin 
    Answered on November 04, 2021 at 07:30 AM

    Nope,

    E-mail content doesn´t load and the process get stuck.

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    We also see that the Approver get a really strange e-mail.

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    Mianala
    Answered on November 04, 2021 at 08:11 AM

    Hi there,

    Could you please try to clear your browser's cache?

    http://www.refreshyourcache.com/en/home/

    Let us know if you need further assistance and share the form url link.

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    Stefan Nordin 
    Answered on November 04, 2021 at 10:29 AM

    I had already cleared cache and web history before my previous attempt.

    I still get stuck at Customize Approval Request E-mail where the page is "dead" and I need to close it to continue.

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    IvayloK
    Answered on November 04, 2021 at 11:05 AM

    Did you try with different browsers? If not, please do it.

    If the issue still persists, please try with different internet connection, if possible.

    Let us know, how it goes. We will wait for your response.

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    Dignita
    Answered on November 04, 2021 at 11:32 AM

    Exactly the same problem in the same process step with both Google Chrome and Microsoft Edge.

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    Niko_N
    Answered on November 04, 2021 at 01:20 PM

    Greetings,

    We apologize for the inconvenience.

    I've checked the cloned version of your form and the issue seems to be related to the content of that approval element that stuck on load and freezes the browser page.

    To avoid that issue, please try to remove the existing Approval field, then add it again from the basic elements section and check:

    1636046232_6184159834bf0_Screenshot 2021

    Note that you will need to set up the outcomes and content of your approval element again.

    Please check and let us know if the issue persists.

    Thank you!


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    Dignita
    Answered on November 05, 2021 at 05:01 AM

    I followed your instructions and notice an improvement. Will test a while and let you know if I run into more problems.

    Have a nice weekend!

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    IvayloK
    Answered on November 05, 2021 at 05:04 AM

    Thank you for informing us about this.

    If the issue still persists, please do not hesitate to contact us again.