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  • Profile Image

    Our forms have been disabled

    Asked by inlandandy on March 17, 2014 at 06:07 PM

    We are a premium member and have been paying the $9.95 per month for about a year now but we have been getting notices by email saying we are a free member and need to upgrade. Now our forms are disabled on our website.

     

    Please advise

     

    Andrew Christie

    Inland Products

    Page URL:
    http://identificationtags.com/134x3x040thick-1.aspx

    email and
  • Profile Image
    JotForm Support

    Answered by jonathan on March 17, 2014 at 08:46 PM

    Hi Andrew,

    I have corrected this issue on your account. You can check that your account is now active and at PREMIUM type of subscription. 

    The issue happen because, during the subscription process, your username inlandandy was not used in the payment application. I have corrected this mistake.

    Inform us if there are still issue.

    Thanks.