Preview PDF is not working on mobile

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    k.b.t.miller
    Asked on November 04, 2021 at 07:28 AM

    I having trouble getting the Preview PDF Button to work at the end of my form. It was working yesterday and it works in the form editor.

    Screenshot
  • Profile Image
    Billy_G
    Answered on November 04, 2021 at 08:12 AM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    I tested your form on a mobile browser(real device emulator on S21 via Chrome) and was unable to replicate the issue. See the screenshot below:

    1636027867_6183cddb011d3_

    Please confirm the make and model of the device you're using as well as the browser so we can conduct further tests.

    I've already cleared your forms cache as it might help so kindly test again.

    We'll be waiting for your response.

  • Profile Image
    Keith 
    Answered on November 04, 2021 at 08:27 AM

    My browser is chrome and up to date. I suspected my app creator has the issue, but I get an error when using the jotform app also.1636028849_6183d1b15ee08_Screenshot_2021

  • Profile Image
    Mubeen_A
    Answered on November 04, 2021 at 09:38 AM

    Hi Keith,

    Apologize for the inconvenience.

    I tested your form on Samsung mobile phone using Chrome browser and the Jotform android app. I couldn't replicate the issue on the Chrome browser, but I could replicate the issue using the Jotform android app.

    I have forwarded this issue to the backend team. Once we have an update, we'll inform you.

    Meanwhile, you can use Jotform in the browser. If you face the same issue with the browser on the mobile phone, please make sure you have cleared cache from the mobile browser and you have any pdf reader installed on the device.

    Guide:

    Thank you for your understanding.