What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When the person makes a payment. I need JotForm to send me an email.

    Asked by CLASTim on March 17, 2014 at 07:45 PM
    JotForm email
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    JotForm Support

    Answered by EltonCris on March 17, 2014 at 09:23 PM

    Hi,

    That's how the payment system works. Once the user completed the payment on the payment gateway, e.g. Paypal, you will be able to received email notification containing the user payment information. If the user failed to pay or close the browser after redirected to Paypal, submissions will end up as Pending Submissions on your form submissions page. Check this guide: http://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    Let us know should you have any other questions or concerns. Regards!

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    Answered by CLASTim on March 17, 2014 at 10:20 PM
    This is not my question. When they make the payment through PayPal, I want the JotForm to come to my email tghartman@comcast.net. So, I can enter their registration. I do not know how to set that up.
    Tim Hartman
    tghartman@comcast.net
    303-421-7121
    ...
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    JotForm Support

    Answered by ashwin_d on March 17, 2014 at 10:50 PM

    Hello Tim,

    Do you mean to say that you do not receive the submission emails from your form?

    Upon checking your account, I did not find any form created so could not check why you are not receiving the submission emails.

    You can add a notification email alert and the following guide should help you:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!

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    Answered by CLASTim on March 17, 2014 at 11:10 PM
    There is a from that I am sharing with Colorado Language Arts Society CLAS. Before when I did registration for 3 to 4 years the JotForm were emailed to me. The form I am talking about is Day of Writing and there was one submission and it was not emailed to me. It would be so much easier if I would not have to go to JotForm to see the submission. Please answer my question. How to I get my email to be set up.
    ...
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    Answered by CLASTim on March 17, 2014 at 11:30 PM
    I watched the video and I cannot get to that home page. How do you get to the home page to send email notifications. Why can't a person talk to you on the phone????
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    JotForm Support

    Answered by ashwin_d on March 18, 2014 at 03:37 AM

    Hello CLASTim,

    Thank you for the explanation. 

    Unfortunately, we do not offer phone support.

    Upon checking, I found that "Day of Writing Registration" form is shared with you. You only have been given read access to forms and that is the reason why you are unable to edit the form as shown in the video guide. 

    I did check the form's notification email alert and did not find any issue with that. You should be receiving the submission email normally. Upon checking, I found that there was only one submission received this month. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not? Our email server log confirms that the email was sent successfully. Please check the log below:

    /var/log/jotform/amazonSES.log:[18/Mar/2014:03:34:08 -0400] 40686854828975 AmazonSES Sent email to tghartman@comcast.net -  MessageID:00000144d41c9b3d-03bbfee3-8c1d-4b64-ad16-11ff925baf75-000000 - RequestId:b0e77bb5-ae6f-11e3-b696-7bc9f5a3fe3e

    We will wait for your response.

    Thank you!

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    Answered by CLASTim on March 18, 2014 at 10:30 AM
    Hi Ashwin_d,
    Thank You!! I did receive your trial submission. I thought about it last night and figured I was read only by sharing. So, I will have to notify CLAS on other forms that they make to email me. I will forward the video that you sent me to them. Thanks again! I get frustrated sometimes and don't think very well.
    Tim Hartman
    ...
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    Answered by Carina on March 18, 2014 at 12:08 PM

    On behalf of my colleague you are welcome.

    Let us know if we can be of more assistance.