Ability to add a delay based on the time to emails

  • Profile Image
    Herningsholmsandwich
    Asked on November 04, 2021 at 09:30 AM

    For about a month ago i asked if you could add a delay to the auto response mail.

    I was not possible at that time.

    I want to follow up on the same

    question...

    If Jotform can´t, does anybody know how

    to delay email´s via an email server of some sort?



    My last Question

    Is it possible to add a 20 sec delay to the autoresponse email that the customer gets when they fill out the form?

    I know about the "Send Email Later" but 1 day later i just too late.

    1634023755_6165394bcec12_

    Thanks for the help!

    -Steffan Graversen

  • Profile Image
    Christian_A
    Answered on November 04, 2021 at 10:31 AM

    Hello Herningsholmsandwich

    The Autoresponder Delay options we have are still as shown below. Your feature request however, has been submitted to out backend developers.

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    And the closest to your need that I can recommend now is scheduling the autoresponder at a specific time of day. Here's how you do it after setting up an Immediate Autoresponder.

    • Add Time element to your form
    • Click gear icon on the Time element, go to OPTIONS tab then set Default Time to Current
    • Go to ADVANCED tab then enable Hide Field
    • Go to Settings tab of the Form Builder, then select CONDITIONS.
    • Create a condition that will send an email depending on the set time on the Value field.

    1636035607_6183ec17354ae_

    Time input on the Value field of the condition will override the autoresponder.

    Hope this helps. Let us know if you need further assistance. Thanks!


  • Profile Image
    Herningsholmsandwich
    Answered on November 05, 2021 at 07:27 AM

    I did not recive an email at all when i did my form.

    1636103233_6184f4414b7cf_


  • Profile Image
    Bojan_J
    Answered on November 05, 2021 at 07:57 AM

    Greetings Steffan.

    We apologize for the inconvenience.

    Unfortunately, this solution won't fit your needs. This solution will work only if you need to send an email only if your users submitted your form at 09:30, and I believe you don't need this.

    There is currently no way to send autoresponders at a specific time, you can only configure the date. This already has been forwarded to our developers as a feature request. Unfortunately, we are unable to let you know when will this be implemented, but as soon as it does, we will let you know.

    Let us know if you have any additional questions.