What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving email notification

    Asked by RedTree on March 17, 2014 at 08:17 PM
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    JotForm Support

    Answered by EltonCris on March 17, 2014 at 09:55 PM


    Your email support@sharlenestarr.com is not in the bounce list anymore. Maybe one of my colleague had removed it. Can you please check if the problem is now resolved?

    In order to prevent this from occuring again, please check this article: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues


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    Answered by RedTree on March 18, 2014 at 12:20 PM
    Hello Elton,
    Looks like the issue has resolved. I am getting the confirmation emails now.
    Thank you for looking into it for me.