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rajawaliriversideretreatAsked on November 4, 2021 at 9:47 AM
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Cecile JotForm SupportReplied on November 4, 2021 at 9:58 AM
Greetings!
To limit the file upload size, please follow the guide below.
Guide: Changing-the-file-upload-size-limit
I checked your account and it appears that you have exceeded your upload space limit already. If you want to free up the upload space, you may delete the submissions received to your Jotform with uploaded files.
Guide: How-to-delete-form-submission-data
Please note that the deletion of submissions is a permanent action and the deleted submissions cannot be recovered in anyway. So, we always recommend downloading your submissions first.
Guides:
How-to-download-form-submissions-as-excel-csv-pdf
How-to-download-the-submission-files
After deleting your submission, please clear your trashed entries as well.
Guide: How-to-delete-form-submission-data#trashed-entries
If the upload space won't update after doing the tasks above, please let us know.
Related Guide: Understanding-your-account-usage-and-limits/
Thank you.