Emails not sending to clients

  • hananeas
    Asked on November 4, 2021 at 12:22 PM

    Hello,

    I've got a problem with the email to the clients. I receive the email notification but not the email with the info to the email adress


    And this sender email adress is the same everywhere...


    Could you please help me understand what happens ?

  • Kat JotForm Support
    Replied on November 4, 2021 at 3:22 PM

    Hi there,

    Happy to help!

    To clarify: are you saying that the email Auto Responders are not going to your form respondents?

    If possibly, could you please send us the submission ID and/or corresponding emails of some of the submissions affected? Here's where-to-find-the-submission-id

    We look forward to your response.

  • hananeas
    Replied on November 20, 2021 at 10:52 AM

    Hello,

    Yes the email confirmation that I have configurated in auto-responder doesn't go to my forms respondents.

    I've created a new form and still doesn't want to send them even with a new email adress.

    Here the 2 submissions ID :

    5132322905941677698

    5132315505944346774

    That's strange because I choose JOTFORMS instead of others because this functionnaluity is awesome and doesn't go to spams. ut now, nothing arrive to my clients.



  • Gaetan_B
    Replied on November 20, 2021 at 11:03 AM

    Hello,

    Thank you for reaching out.


    In the email settings, can you change the sender (under the Advanced tab) to noreply@jotform.com and make another test?


    1637423994 61991b7ac1675 Screenshot 10


    Best regards

  • hananeas
    Replied on November 20, 2021 at 12:03 PM

    I've made the tests, still not working !

  • Mianala Jotform Support
    Replied on November 20, 2021 at 1:08 PM

    Hello there,


    Please share the form URL link and allow us to send a test submission to see how it goes.


    Looking forward to your reply.

  • hananeas
    Replied on November 21, 2021 at 3:39 AM

    Thanks

    Here IS the link : https://form.jotform.com/213234131672042

  • hananeas
    Replied on November 22, 2021 at 3:45 AM

    And i don't even receive the confirmation mail for subscritpions anymore.

    It stops after the 15th of november on all my forms.

    So I will have to send manually the informations for all the subscriptors :(

    It happens with another accounts also for my clients

  • Johann_A
    Replied on November 22, 2021 at 7:22 AM

    Bonjour,

    J'ai fait un test avec un formulaire clone et j'ai bien reçu la notification AutoResponder:

    1637583447 619b8a5733cfc Screenshot 2021 Screenshot 10

    Et j'ai aussi bien reçu le mail de notification, 1637583688 619b8b488e6f9 Screenshot 2021 Screenshot 21

    Pouvez-vous cloner mon formulaire et faire un test avec ?

    URL :

    https://form.jotform.com/213252621083951

    Guide:

    https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url/

    Johann