Emails not sending to clients

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    hananeas
    Asked on November 04, 2021 at 12:22 PM

    Hello,

    I've got a problem with the email to the clients. I receive the email notification but not the email with the info to the email adress


    And this sender email adress is the same everywhere...


    Could you please help me understand what happens ?

  • Profile Image
    Katherine_W
    Answered on November 04, 2021 at 03:22 PM

    Hi there,

    Happy to help!

    To clarify: are you saying that the email Auto Responders are not going to your form respondents?

    If possibly, could you please send us the submission ID and/or corresponding emails of some of the submissions affected? Here's where-to-find-the-submission-id

    We look forward to your response.

  • Profile Image
    Gaetan_B
    Answered on November 20, 2021 at 11:03 AM

    Hello,

    Thank you for reaching out.


    In the email settings, can you change the sender (under the Advanced tab) to noreply@jotform.com and make another test?


    1637423994_61991b7ac1675_


    Best regards

  • Profile Image
    hananeas
    Answered on November 20, 2021 at 12:03 PM

    I've made the tests, still not working !

  • Profile Image
    Mianala
    Answered on November 20, 2021 at 01:08 PM

    Hello there,


    Please share the form URL link and allow us to send a test submission to see how it goes.


    Looking forward to your reply.

  • Profile Image
    hananeas
    Answered on November 21, 2021 at 03:39 AM

    Thanks

    Here IS the link : https://form.jotform.com/213234131672042

  • Profile Image
    hananeas
    Answered on November 22, 2021 at 03:45 AM

    And i don't even receive the confirmation mail for subscritpions anymore.

    It stops after the 15th of november on all my forms.

    So I will have to send manually the informations for all the subscriptors :(

    It happens with another accounts also for my clients

  • Profile Image
    Johann_A
    Answered on November 22, 2021 at 07:22 AM

    Bonjour,

    J'ai fait un test avec un formulaire clone et j'ai bien reçu la notification AutoResponder:

    1637583447_619b8a5733cfc_Screenshot 2021

    Et j'ai aussi bien reçu le mail de notification, 1637583688_619b8b488e6f9_Screenshot 2021

    Pouvez-vous cloner mon formulaire et faire un test avec ?

    URL :

    https://form.jotform.com/213252621083951

    Guide:

    https://www.jotform.com/help/42-how-to-clone-an-existing-form-from-a-url/

    Johann