Form currently not available error

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    apurohit777
    Asked on November 04, 2021 at 12:25 PM

    My jot form just stopped working1636042889_618408895e81f_This is the message my patients get.

    I have gotten authorized to use the HIPAA form at no charge. I have signed the Business Agreement.

    When I try out the form I still get the same message.

    Please fix this or tell me how to fix this

    Thanks,

    Anita Purohit, DDS

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    Alexander_G
    Answered on November 04, 2021 at 01:03 PM

    Hello, Anita 👋

    Thanks for reaching out to us.


    We have cleared your forms' cache and it seems that problem has been resolved.

    Please, take our apologies for the inconvenience.


    Alex


  • Profile Image
    apurohit777
    Answered on November 10, 2021 at 11:17 AM

    Hi Alex,

    When I test the link I still get the "form is not workng"

    Please advise,

    Thanks,

    A

  • Profile Image
    Richie_P
    Answered on November 10, 2021 at 11:51 AM

    I have checked your form and it is working at my end.

    firefox_Y25ADFyA7R.pngPlease try viewing your form in another web browser and let us know how it goes.

  • Profile Image
    apurohit777
    Answered on November 10, 2021 at 12:22 PM
    another web browser??? Not sure what that means. I tried the jot form code:
    Anita Purohit Thu, Nov 4, 8:17 AM (6 days ago)
    https://hipaa.jotform.com/203107131387043
    Is this what you tested?
    ...
  • Profile Image
    apurohit777
    Answered on November 10, 2021 at 12:35 PM

    I go to my Jot Form account

    I try the link to share and I get the non functioning message1636565689_618c02b9400d1_2021-11-10_09h3

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    VincentJay
    Answered on November 10, 2021 at 01:15 PM

    Hi,

    Please update the Settings page and enable the Form Status. Here's a screenshot that you can follow:

    1636568113_618c0c314c41d_acz2r1a.png

  • Profile Image
    apurohit777
    Answered on November 10, 2021 at 02:11 PM
    Thank you! It works!
    A
    ...