I was changing my password and got locked out

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    Paula
    Asked on November 04, 2021 at 12:40 PM

    Hi, Is it possible to let me back into my account.

    I just got locked out and desparately need to get approval to use jot form today, but can't show my boss anything as I am locked out. I just changed my email. Can you please release my account. Thanks, Paula

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    Samuel_Ray
    Answered on November 04, 2021 at 01:36 PM

    Hi there,

    Are you talking about this account that you're using right now, Paula?

    If you are, I just refreshed your account's login attempts. Can you try and see if you can log in again? You might also want to double-check the login details that you're entering and make sure that you're putting them in correctly.

    I hope this helps and if you have any other concerns, please feel free to reach back out to us. Thank you!