Appointment Scheduler is displaying on chrome but not Internet Explorer

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    NW_Health
    Asked on November 04, 2021 at 01:22 PM

    Hello - I have a form to register for vaccine appointment. The form does not display any appointment times (just blank) if opened in internet explorer, but works great in Google Chrome. Any ideas why?

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    Saeed_K
    Answered on November 04, 2021 at 01:59 PM

    Hi there,

    Thank you for reaching support!

    In which version of IE and on which operating system (OS) are you experiencing this problem. I haven't been able to replicate it on my end.

    1636048597_61841ed554e8c_

    I await your response.


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    NW_Health
    Answered on November 04, 2021 at 03:36 PM

    Windows 10 and 20H2 IE Version. Just checked and it is still an issue. This was reported to me by a patient trying to fill out the form. Unfortunately, I do not have their information on which OS and IE version they are running.

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    Billy_G
    Answered on November 04, 2021 at 10:06 PM

    Hi,

    Allow me to further test.

    I'll reach out again as soon as I have an update.

    We appreciate your patience and understanding.

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    Billy_G
    Answered on November 05, 2021 at 08:19 AM

    Thanks for patiently waiting.

    Unfortunately, I was not able to reproduce the issue. I highly suggest updating your browser to the latest version.

    I also suggest checking the browser extensions that may be affecting the form's functionality and disabling them for further testing.

    We'll be waiting for your response.