What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am using an apple and can not open the links on the pdf.

    Asked by SandraAPSA on March 18, 2014 at 12:14 AM

    The error message is Acrobat does not allow connection to:  

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    JotForm Support

    Answered by ashwin_d on March 18, 2014 at 04:50 AM

    Hello SandraAPSA,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are getting this error when trying to click on a uploaded file link of submission PDF?

    That should work fine. Do you get some error when you click on the link from your computer/laptop? Please share the PDF URL in which you have this link and we will take a look.

    Thank you!

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    Answered by SandraAPSA on March 18, 2014 at 05:20 AM
    Yes, When I click on a submission link from a PDF, I get this error:

    I am not sure if it is a problem with MAC.


    Sandra A. Jeffrey
    Executive Director
    Americans Promoting Study Abroad (APSA)
    Click Donate to support APSA.

    "Building Global Communities, One Student at a Time"

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    JotForm Support

    Answered by Welvin on March 18, 2014 at 09:41 AM

    Hi Sandra,

    Our forum cannot accept email attachments so please use this guide instead: How to upload and add screenshots to support forum?.


    If you continue to see the error, I would advise to download the uploaded files (if that's from the file upload field) from your form submissions page.

    Thank you.