My email attachments are getting cut off because they are more than 5mb

  • classiccchs
    Asked on November 4, 2021 at 2:59 PM

    My pdf attachments were all less than 700kb I made a couple changes and now jot form is saying its over 5mb and not attaching the files to the outgoing emails. I cannot see the new file sizes but adding one page shouldnt have pushed it over 5mb

    Page URL: https://www.classicchs.com/application/
  • Laura JotForm Support
    Replied on November 4, 2021 at 9:40 PM

    Hi,

    It seems that you are currently attaching the Original PDF to the email.

    1636076250 61848ada91615 ori Screenshot 10

    As the PDF has 21 pages, this many pages will take up some space. I checked your latest submissions, and the PDF files seem to be over 5MB:
    1636076341 61848b359a799 filesize3 Screenshot 21
    I can see that you have also created another PDF document named New Document 1.
    Could this be the PDF file that you were meaning to attach to the email?