My email attachments are getting cut off because they are more than 5mb

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    classiccchs
    Asked on November 04, 2021 at 02:59 PM

    My pdf attachments were all less than 700kb I made a couple changes and now jot form is saying its over 5mb and not attaching the files to the outgoing emails. I cannot see the new file sizes but adding one page shouldnt have pushed it over 5mb

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    Laura_L
    Answered on November 04, 2021 at 09:40 PM

    Hi,

    It seems that you are currently attaching the Original PDF to the email.

    1636076250_61848ada91615_ori.png

    As the PDF has 21 pages, this many pages will take up some space. I checked your latest submissions, and the PDF files seem to be over 5MB:
    1636076341_61848b359a799_filesize3.png
    I can see that you have also created another PDF document named New Document 1.
    Could this be the PDF file that you were meaning to attach to the email?