Form stuck at please wait upon submitting

Hello,

This is the 3rd support request in 2 days. Is Jotform okay?

Submit won't work. Just keeps looping with 'please wait'

Hi there - Apologies for the inconvenience.

I cloned your form but wasn't able to replicate the issue.

I cleared your form cache to troubleshoot. Could you please check again?

STill happening. I even tried it in an incognito window. This is a time-sensitive form. It has to get out today.

Hi there,

Thank you for reaching out to us.

I have cloned your form and it seems the form is working fine. Kindly recheck it and advise you to check your internet connection, get back to us if issue still persists.

Feel free to ask for further assistance.

I have had several people try it. It gets stuck on submit.

SEveral people with different locations across our city - it's not an internet issue.

I have tried updating each widget on your form:

Could you pleas try submitting it again, please?

If the issue persists, please allow us to make a test submission to your form so we can troubleshoot it further.

Same problem occurring. Please, by all mean, try the form and see for yourself.

Please do a trial run!
*Thank you and please let me know if you have further questions!*
*Beth Harding*
*Manager of Membership & Communication*
Athletics Alberta
*O: 780-427-8792 M: 780-267-9681*
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*Acknowledging we are running, jumping, wheeling, and throwing on Treaties
4, 6, 7, 8, and 10 - traditional lands of the many First Nations in
Alberta. *
...

Thanks for your permission. I test submit your form twice and was able to do so.

Could you check again, please? In case the issue persists, kindly try clearing your browser cache or use another to see if it makes any difference.

Yup. It's working now. The thing is that we've tried from various IP addresses and computers for 2 days.....so this glitch is completely arbitrary. We moved over to a different app because we have found Jotform to be unpredictable for the past couple of months.

As I said earlier...this is the 3rd form I've had to get help on in 3 days. Disappointing.

We appreciate your feedback.

Rest assured that we've been working religiously to prevent such issues from occurring. So in case you might want to consider using our platform again in the future, you won't be experiencing the same.