Not loggin in - Error Message

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    Asked on March 18, 2014 at 09:30 AM

    Hi there,

    I am currently trying to configure an account for another user but encountering the following error message when attempting to log in or create an account:

    Error on query: UPDATE `users` SET `last_seen_at`=NOW(), `ip`='' WHERE `username`='HarryDarby'
    Error returned:The user specified as a definer ('root'@'localhost') does not exist

    When logging into my own account I get the same error message. This could be something to do with restrictions on having more than one account coming fropm the same IP address.

    Please help!


  • Profile Image
    Answered on March 18, 2014 at 11:26 AM


    Although I wasn't able to reproduce the issue on my end, I will now forward this to our higher ups for further investigation and for further assistance.

    Our sincere apologies for the inconvenience that may have caused.

  • Profile Image
    Answered on March 18, 2014 at 11:40 AM
    Hi - thanks for getting back to me.
    All seems fine now, but I'll let you know if this persists again.
    Kind regards
    Harry Darby
    Mobile: 07746 577 772
    108 Druid Street, London, SE1 2HH
    Neals Yard Dairy Ltd is incorporated in England and Wales with its registered office at the above address. Our company number is 04762419.
  • Profile Image
    Answered on March 18, 2014 at 01:48 PM

    That's great! Feel free to contact us at anytime if the said issue persist.

    Have a nice day!