What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not loggin in - Error MessageAsked by HarryDarby on March 18, 2014 at 09:30 AM
I am currently trying to configure an account for another user but encountering the following error message when attempting to log in or create an account:
Error on query: UPDATE `users` SET `last_seen_at`=NOW(), `ip`='126.96.36.199' WHERE `username`='HarryDarby'
Error returned:The user specified as a definer ('root'@'localhost') does not exist
When logging into my own account I get the same error message. This could be something to do with restrictions on having more than one account coming fropm the same IP address.
Although I wasn't able to reproduce the issue on my end, I will now forward this to our higher ups for further investigation and for further assistance.
Our sincere apologies for the inconvenience that may have caused.
Hi - thanks for getting back to me.
All seems fine now, but I'll let you know if this persists again.
Mobile: 07746 577 772
NEAL'S YARD DAIRY
108 Druid Street, London, SE1 2HH
Neals Yard Dairy Ltd is incorporated in England and Wales with its registered office at the above address. Our company number is 04762419.
That's great! Feel free to contact us at anytime if the said issue persist.
Have a nice day!