Not receiving email comformations

  • nc.hamiltonsmith
    Asked on November 5, 2021 at 2:00 AM

    IS the jotform email server down as we are not receiving auto responder email confirmations

  • Vick_W Jotform Support
    Replied on November 5, 2021 at 2:35 AM

    Hi there,

    Please give us the form URL and the submissions IDs for which you didn't receive the Autoresponder email.

    To find the submissions IDs please check the instructions in the following guide.

    https://www.jotform.com/help/549-where-to-find-the-submission-id/

    Let us know if you need further assistance.

    Thanks

  • nc.hamiltonsmith
    Replied on November 5, 2021 at 3:35 AM

    Hi

    Below URL of the form for your further attention

    https://www.jotform.com/build/201898680657875

  • Tommaso_F
    Replied on November 5, 2021 at 4:09 AM

    Our engineers were checking emailing problems as urgent matters. We received an update from them yesterday that there is a fix now live which should resolve your problem.

    Would it be possible for you to test your form once again?