What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account Being Double Charged

    Asked by avikikkerland on March 18, 2014 at 10:08 AM

    Hello,

     

    My account seems to be double charged every month. Please help.

     

    2014-02-20 $19.95  Monthly Economy

    2014-02-16 $9.95  Premium Monthly

    2014-01-20 $19.95 Monthly Economy

    2014-01-16 $9.95 Premium Monthly

    2013-12-20 $19.95 Monthly Economy

    2013-12-16 $9.95 Premium Monthly

    2013-11-20 $19.95 Monthly Economy

    2013-11-16 $9.95 Premium Monthly

     

    Thanks

    thanks hello my account
  • Profile Image

    Answered by avikikkerland on March 18, 2014 at 10:35 AM

    Hello?

    JotForm Support?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 18, 2014 at 12:38 PM

    Hello avikikkerland,

    I have already responded to you on the following thread:  http://www.jotform.com/answers/348585-Being-Billed-Twice#2

    I have forwarded it to my superiors and you will get a response soon.

    Thank you!