Error in attachment

  • Profile Image
    zbiap
    Asked on November 05, 2021 at 05:39 AM

    Hello

    A user tried to make the submission in the link but had errors with attachments, May i seek your help to find out how to solve it?

    Thanks


    1636105017_6184fb3982e8a_


  • Profile Image
    Niko_N
    Answered on November 05, 2021 at 06:27 AM

    Greetings,

    We apologize for the inconvenience.

    I've checked and tested your form and I could not replicate the issue:

    1636107688_618505a8afc7f_Screenshot 2021

    It seems the issue is related to the browser or connection used by that particular user.

    Please ask the user to rename files that are uploaded, remove those symbols from the filename and try again. If the issue persists, please suggest to try access the form using any different browser and checking again.

    I've cleared your form caches from our end.

    Thank you!