Students say they hit next and nothing happens

  • Profile Image
    lcain
    Asked on March 18, 2014 at 10:22 AM

    Is there a problem using Macs for this form that we have?  I have gotten 8 questions today from students saying they are unable to move forward with the form.

  • Profile Image
    TitusN
    Answered on March 18, 2014 at 12:08 PM

    Hello,

    Sorry about that.

    Looks like Safari (Mac Browser) might have issues with mixed protocols on the same page (http vs https)

    To correct that, do the following:

    1. Log in to your Jotform account using http://jotformpro.com/login

    2. Get the Iframe embed code

    3. Make sure the SSL option is unchecked

    4. Replace the code with what you already have on your site.

    That shoud fix the issue - let us know if the problem persists.

  • Profile Image
    lcain
    Answered on March 21, 2014 at 01:44 PM

    I am hosting this form on our website using an iframe. I want to make sure that the data is sent securely to the jotform server. Our website is unsecured (http). Can I have the iframe jotform be https? Would this securely send the jotform data from the user's computer to the jotform server?

  • Profile Image
    TitusN
    Answered on March 21, 2014 at 02:01 PM

    Yes it would - but only the data processed on the Jotform Iframe - not the rest of the page - so the possibility of risk is not completely averted - the source code could be manipulated through unscrupulous means. 

    The whole Idea of https is to protect your users as they browse your site - because they can easily be compromised by insecure content  - any insecure content anywhere on the page.

    Have you considered getting an SSL certificate for your site? It would prevent the original issue from occuring.

    You could share the form's https link to your students - it would be encrypted and completely secure:https://secure.jotform.com/40094912045954 - not ideal - but effective.