What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Receiving multiple emails from one submission.

    Asked by Orderyourlunch on March 18, 2014 at 10:45 AM

    In my testing of the form submission, I receive two email per test submission and I just received 22 emails from a single submission.

    Please let me know how to correct this.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 18, 2014 at 12:51 PM

    Hello Orderyourlunch,

    Upon checking your form's notification email alert, I found that you have added two notification email alert in your form. Both the notification email alert are sending the submission emails to "pcham****@unsinc.ca" email address. That is the reason you receive two notification emails for every submissions. Please check the screenshot below:

    I would suggest you to delete one of the email alert to solve your problem. The following guide should help you:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    The reason why you see 22 submission email is because you have received 11 submission with the same content and hence you see so many submission emails. It seems you were testing.

    If the above 11 submission looks spam submission to you, please create a separate thread and we will help you on how to stop spam messages.

    Thank you!