Why are people having problems uploading photos?

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    gilliancampbell
    Asked on November 05, 2021 at 11:15 AM

    Hi I included a file submission component to my form however most - though not all - people are having trouble sending it through. I tried myself and it didn't work; an error message popped up.

    Can you help?

    Thanks.

  • Profile Image
    Zahra_S
    Answered on November 05, 2021 at 01:03 PM

    Hi there,

    Thank you for reaching out to us.

    I have cloned your form and it seems working fine. Kindly re-check it by using incognito window or clear your browse cache. Let us know if the issue still persists.

    Feel free to ask for further assistance.

  • Profile Image
    gilliancampbell
    Answered on November 05, 2021 at 01:12 PM

    Hi I realized it's working through personal laptops but not the company's server on work computers. Thanks for responding!