Why are people having problems uploading photos?

Hi I included a file submission component to my form however most - though not all - people are having trouble sending it through. I tried myself and it didn't work; an error message popped up.

Can you help?

Thanks.

Hi there,

Thank you for reaching out to us.

I have cloned your form and it seems working fine. Kindly re-check it by using incognito window or clear your browse cache. Let us know if the issue still persists.

Feel free to ask for further assistance.

Hi I realized it's working through personal laptops but not the company's server on work computers. Thanks for responding!