Form is not sending to recipients

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    Guardian_digital_marketing
    Asked on November 05, 2021 at 11:40 AM

    Hello,

    This form https://form.jotform.com/202575812192152 stopped sending to the identified recipients. I checked the conditions and they are being met each time. Additionally, I checked the autoresponder to ensure all values are set as expected there.

    Please provide some direction to let us know how this can be fixed.

    Thank you!




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    Richie_P
    Answered on November 05, 2021 at 01:23 PM

    We do apologize for the inconvenience.

    We had an issue with emails not sending when a condition is used however, was fixed already by our developers.

    Can you please test a submission if the issue still persists?

    Looking forward for your response.

  • Profile Image
    Karl_B
    Answered on November 05, 2021 at 01:45 PM

    @Guardian_digital_marketing
    Let me try to clone your form to check what's going on. Once I've answered I'll be back at you.


    Ken™