I can't log in my account

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    NADJA HAILEY HEATH 
    Asked on November 05, 2021 at 11:46 AM

    I was in the middle of creating a new form and it just disabled me and then I tried to login again and I get a error code saying got Password?Login failed - AUTOSUSPENDED


    Please explain!!

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    BDAVID
    Answered on November 05, 2021 at 12:29 PM

    Thank you for contacting us. Your account got suspended due to a form that asks for credit card information:

    1636129719_61855bb721a1f_creditcard.png

    That goes against our terms. If you agree to have the form deleted, we can reactivate your account.

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    travelarrangements4u
    Answered on November 05, 2021 at 12:33 PM
    Ok I agree I'll create a different type of form.
    Thanks so much.
    ...
  • Profile Image
    travelarrangements4u
    Answered on November 05, 2021 at 12:33 PM
    YES I will delta the form
    ...
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    nadja hailey heath 
    Answered on November 05, 2021 at 01:44 PM

    Yes, I agree to the terms and I will delete the form and create a new one. When will I be able to access my account again?


    Thanks in advance

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    nadja hailey heath 
    Answered on November 05, 2021 at 01:46 PM

    Yes, I agree to the terms and I will delete the form. when will I be able to access my account again?

    Thanks so much!

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    Samuel_Ray
    Answered on November 05, 2021 at 02:19 PM

    Hi,

    I believe this issue was already resolved on a separate thread. Please refer to this thread for the resolution: https://www.jotform.com/answers/3487269

    Thank you!