-
NADJA HAILEY HEATHAsked on November 5, 2021 at 11:46 AM
I was in the middle of creating a new form and it just disabled me and then I tried to login again and I get a error code saying got Password?Login failed - AUTOSUSPENDED
Please explain!!
-
David JotForm Support ManagerReplied on November 5, 2021 at 12:29 PM
Thank you for contacting us. Your account got suspended due to a form that asks for credit card information:
That goes against our terms. If you agree to have the form deleted, we can reactivate your account.
-
travelarrangements4uReplied on November 5, 2021 at 12:33 PMOk I agree I'll create a different type of form.
Thanks so much.
... -
travelarrangements4uReplied on November 5, 2021 at 12:33 PMYES I will delta the form
... -
nadja hailey heathReplied on November 5, 2021 at 1:44 PM
Yes, I agree to the terms and I will delete the form and create a new one. When will I be able to access my account again?
Thanks in advance
-
nadja hailey heathReplied on November 5, 2021 at 1:46 PM
Yes, I agree to the terms and I will delete the form. when will I be able to access my account again?
Thanks so much!
-
Samuel_Ray Jotform SupportReplied on November 5, 2021 at 2:19 PM
Hi,
I believe this issue was already resolved on a separate thread. Please refer to this thread for the resolution: https://www.jotform.com/answers/3487269
Thank you!