Can't connect my existing account

  • Profile Image
    Tesix
    Asked on November 05, 2021 at 01:34 PM

    Hi,

    I want to connect my existing Stripe account. But it is making me create a new stripe account and I don't want to do that.

    How do I connect the account I already have under my Stripe Platform?

  • Profile Image
    Kat
    Answered on November 05, 2021 at 04:03 PM

    Hi there,

    Happy to help!

    To clarify: are you attempting to connect your Stripe account to accept payments on one of your forms?

    When you press Connect with Stripe, it should open a window in order to allow you to sign in to a pre-existing Stripe account:

    1636142452_61858d7453cf9_

    Do you see the Stripe window open in order for you to sign in to your Stripe account?

    We look forward to your response.