- jiujitzAsked on March 18, 2014 at 02:08 PM
Fields have dissappeared on of my 3 forms. How do i get it back? it is also gone on all the revised history. something like 39 fields deleted. please help.
Here is what i get when i go to the revised history to fix it.
../../js/builder/question_definitions.js:2682: TypeError: Cannot read property 'value' of undefined params.push(key+'='+encodeURIComponent(el.value)); ^ TypeError: Cannot read property 'value' of undefined at Object.BuildSource.createInputHTML (../../js/builder/question_definitions.js:2682:64) at Object.BuildSource.createHTMLCode (../../js/builder/build_source.js:1675:30) at Object.createCSS [as createFullCode] (../../js/builder/build_source.js:956:27) at Object.BuildSource.getCode (../../js/builder/build_source.js:757:36) at v8_build_source.js:61:30
- JotForm SupportMike_TAnswered on March 18, 2014 at 05:04 PM
Thank you for contacting us.
It is probably that the form fields were deleted by someone who had your account access credentials. Please check your Account Activity History, and change your password if it is compromised.
I was able to reproduce mentioned error in Revision History tool, so I have escalated a bug report ticket.
We will get back to you with update on this thread when we have any news.
- jiujitzAnswered on March 18, 2014 at 05:27 PM
Thank you for the escalation. no one else was in there though i checked
- JotForm FounderaytekinAnswered on March 19, 2014 at 01:51 AM
Revision History may sometimes show an error like that. We are looking into that. But, you can safely revert even if you see that. You just need to open the form on form builder and click save after reverting.
I have reverted your form to that version. It looks fine. But, since I am not sure which fields were missing, I am not sure if they are fixed. Can you check the form and let us know.
We will investigate the issue with the version that says 39 fields were deleted.
- JotForm FounderaytekinAnswered on March 19, 2014 at 01:54 AM
I have only reverted this form. I did not do anything for the other 3. If the problem is fixed on this form you can apply the same (revert, then open on form builder and click save)
- jiujitzAnswered on March 19, 2014 at 02:18 AM
Most of the fields are gone. i cant get them back by reverting,
- jiujitzAnswered on March 19, 2014 at 02:27 AM
ok i just tried to revert to 2 diiferent past dates and now it erased the Theme and whem i select the "Form Style" tab, it is blank.
- JotForm SupportWelvinAnswered on March 19, 2014 at 09:11 AM
How about the revision history with 40 updates? The updates are made today (2:24PM). Did you add those fields?
It's showing the error, but that's probably the overall form structure. Consider reverting to that version and see if that fixes the issue.
Lastly, this thread is already submitted to our developers. If there are progress, they should notify you via this thread.
- jiujitzAnswered on March 19, 2014 at 09:48 AM
When i go to builder most of the form is still missing. It work fine for a month then about 2 days ago i logged in and it was broken. Now the theme is gone and when I go to the form style tab there are no options. It is blank. Reverting does not fix it as far as I can tell. After reverting a went to Builder and it is still broken. Can you fix these forms for me?
- JotForm SupportWelvinAnswered on March 19, 2014 at 12:26 PM
Form Style tab is fine here upon looking up your form (http://www.jotform.us/form/40364801107142):
I look for a possible solution, but it seems I can't fix it here. I think we should wait for our developers comment about this matter.
- jiujitzAnswered on March 19, 2014 at 12:35 PM
ok we will wait. thank you.
- cettoxAnswered on May 28, 2014 at 09:32 AM
Hi there, sorry for late response. It seems the problem is now fixed. You can safely revert to older versions of your form. Thank You!