I can't get my conditionals to work

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    Asked on November 05, 2021 at 05:30 PM


    I've tried if not equal to [value] SHOW and if equal to [value] HIDE but when I visit on my phone it never hides the fields I need to hide.

    I need a set of fields to hide IF a checkbox is checked and another set to hide IF another checkbox is checked. On the desk it seems to work. On a phone (browser AND App) the fields never hide no matter what. (iPhone 11)

    Can someone take a look and see what I did wrong?



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    Answered on November 05, 2021 at 10:16 PM

    Just to clarify what you're trying to achieve, if Installation Contact is checked, do you also want the relevant fields, Installation Contact fields to be shown? If yes, please revise your conditions like the following.


    Here's my cloned form with these changes: https://form.jotform.com/213088826678975

    The conditions will work properly on mobile too, the same way how it works on desktop. For example in my cloned form, they both work the same on desktop and mobile.


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    Answered on November 08, 2021 at 10:36 AM

    Hi - Thanks.

    What I wanted it to do, it is now doing, without any edits. Maybe a caching problem, or something. I'm not sure.

    FYI, I wanted those fields to show by default, but hide if the check was CHECKED.

    It's kind of like a billing address question: "Use my shipping address instead" and the billing address questions vanish. Make sense?

    Anyway - for what ever reason, it's working.

    Sorry for the noise. Thanks for the help!

    Really enjoying the product.


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    Answered on November 08, 2021 at 11:28 AM

    Dear Chris,

    Thanks for your reply.

    It seems that the problem has been resolved for you. We also cleared your forms' cache as a precaution.

    Kindly, do not hesitate to reply to us if the issue is still bothering you.