stuck on a "Please wait" when submitting form

  • rtolmach
    Asked on November 5, 2021 at 5:55 PM

    Hello JF

    Someone who tried to submit one of our forms reported:

     

    "I've just tried to complete the form to register my nonprofit, Advocates for Immigrant Survivors. I never passed the "Please wait" stage and so I am uncertain if I properly registered."


    I tried a couple test submissions, and it worked OK for me.

    Can you tell us what causes a "Please wait" message and what to do about that?

    Thanks!

  • Sonnyfer JotForm Support
    Replied on November 5, 2021 at 9:20 PM

    Hi there - Apologies for the inconvenience.

    I test submitted your form and didn't encounter any issues as well.

    1636161609 6185d8497756b dsae213sdsa Screenshot 10

    Kindly ask your customer to clear his browser cache or use another browser to submit your form.

  • rtolmach
    Replied on November 7, 2021 at 5:45 PM

    Sonnyfer

    Thank you!