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  • Profile Image

    Not receiving auto response email

    Asked by terrymesce on March 18, 2014 at 04:20 PM

    filled out the auto responder and the test worked

    however when I filled out the application form on our site (dmcompliance.net) if did not get the auto respond as the applicant?

    can you help"

    Terry

    Page URL:
    dmcompliance.net

    application form site and
  • Profile Image

    Answered by jedcadorna on March 18, 2014 at 07:43 PM

    Hello,

    Thank you for contacting us.

    If setting up the an autoresponder is what you are aiming to do you need to follow this guide http://www.jotform.com/help/26-Creating-a-Form-Autoresponder but if what you are referring to is you are not receiving any email notification when form is submitted but only receiving test submission email you might want to check your spam folder or whitelist Jotform's IP and Domain.

    Our logs shows a successfull submission:

    Current Server: /var/log/jotform/amazonSES.log:[18/Mar/2014:18:15:14 -0400] 32713767220855 AmazonSES Sent email to dmpro380@aol.com - MessageID:00000144d74344ee-3847c949-198e-45ad-96eb-498eb0dc3e91-000000 - RequestId:c723823c-aeea-11e3-bd4e-9de05ffeceab