What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Query on subscription plans

    Asked by markashton on July 20, 2011 at 05:51 AM

    Hi,

     

    I have upgraded to your premium plan via Paypal.

    Can you advise me as to whether you provide invoices for each monthly payment?

    Can you also advise me on how the subscription upgrade to the top plan works. Does one have to cancel existing subscription and then take out a new one.

     

    I fail to see how this could be done otherwise via Paypal.

     

    Many thanks

     

    Regards Mark

  • Profile Image

    Answered by allanftd on July 20, 2011 at 07:28 AM

    Hi Mark,

    Thanks for your message. Please see my response below:

     

    Can you advise me as to whether you provide invoices for each monthly payment? - Not at the moment. But  we can provide you the invoices upon request. (http://www.jotform.com/answers/8827-Where-can-i-get-a-copy-of-my-receipt-invoice-for-my-records)

    Can you also advise me on how the subscription upgrade to the top plan works. Does one have to cancel existing subscription and then take out a new one. - That's correct. Just go to the My Accounts Page of your JotForm account and hit the Cancel button. If you need further assistance do not hesitate to contact us.

    Thank you for using JotForm!

    JOTFORM SUPPORT