Unable to delete field (bug)

  • peijuan
    Asked on November 6, 2021 at 9:50 AM

    Hi team,

    i encounter an issue where there is an jotform bug where there is one field that i unable to delete.

    there is one line "Unexpected error occured control_checkboxn" under the field

    when i try to delete the field, the form will hang for awhile, while click refresh, the field will remain at the bottom of the field.

    please resolve.


    Jotform Thread 3489179 Screenshot
  • John Support Team Lead
    Replied on November 6, 2021 at 10:24 AM

    It looks like a corrupted field. To remove it, please try using our FIELD MANAGER app. Here you can delete the said field from the form.

    Or if you want, we can do it for you. Just let us know here.

  • peijuan
    Replied on November 7, 2021 at 8:44 PM

    Dear Sir,

    I am still unable to delete the field, can you help to delete the field from my form?

    Regards,


  • Sam_G
    Replied on November 8, 2021 at 3:09 AM

    Hello Chan,

    I have checked your form and the field and it seems that there are submissions on it.

    1636357745 6188d67109f9e  Screenshot 10

    Could you please clone the form and then switch back to the layout? We can then take a look and escalate the issue to our backend team.

    Looking forward to your response.