Unable to delete field (bug)

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    peijuan
    Asked on November 06, 2021 at 09:50 AM

    Hi team,

    i encounter an issue where there is an jotform bug where there is one field that i unable to delete.

    there is one line "Unexpected error occured control_checkboxn" under the field

    when i try to delete the field, the form will hang for awhile, while click refresh, the field will remain at the bottom of the field.

    please resolve.


  • Profile Image
    JohnRex
    Answered on November 06, 2021 at 10:24 AM

    It looks like a corrupted field. To remove it, please try using our FIELD MANAGER app. Here you can delete the said field from the form.

    Or if you want, we can do it for you. Just let us know here.

  • Profile Image
    peijuan
    Answered on November 07, 2021 at 08:44 PM

    Dear Sir,

    I am still unable to delete the field, can you help to delete the field from my form?

    Regards,


  • Profile Image
    Sam_G
    Answered on November 08, 2021 at 03:09 AM

    Hello Chan,

    I have checked your form and the field and it seems that there are submissions on it.

    1636357745_6188d67109f9e_

    Could you please clone the form and then switch back to the layout? We can then take a look and escalate the issue to our backend team.

    Looking forward to your response.