Link old and new published

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    Joseph  
    Asked on November 06, 2021 at 05:27 PM

    I added stripe to jot form and since I did was the link the same? Because I'm getting payments no form. And I'm getting forms no payment. So question. If old link was used and in submissions can I access that? And I have payments in stripe but not getting forms? How is that possible. Paying and then no form

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    Joseph  
    Answered on November 06, 2021 at 05:30 PM

    I'm also getting people saying filled out but not getting in submissions

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    Vincent
    Answered on November 06, 2021 at 06:54 PM

    Hello,

    I checked your email address and it is registered to a Jotform account username (bodytechathlete). If you forgot the password, you can reset it by following this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password/

    If you can open the account, please share the form URL with an issue so we can check it. To find the form URL, please follow this guide: https://www.jotform.com/help/401-where-to-find-my-form-url/

    I added stripe to jot form and since I did was the link the same? Because I'm getting payments no form. And I'm getting forms no payment. So question. If old link was used and in submissions can I access that? And I have payments in stripe but not getting forms? How is that possible. Paying and then no form

    Honestly, I was not able to understand it properly. Do you want to remove the payment stripe from the form or do you want to add it or are you looking for that form?

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    Joseph  
    Answered on November 06, 2021 at 09:17 PM


    Ok so I had form for registration, originally did not have stripe attached. I had submissions. Then I got stripe.


    1. Does that change the previous link? If does can I access old forms.

    2. Because I'm getting submissions no stripe payments

    I'm getting strip payments but no form submission

    Finally getting people who said submitted and I don't have at all.

    Why? I do not remember changing link. Does it automatically. This is putting me in place where I got mix submissions jot and stripe and then missing sub


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    Girish
    Answered on November 06, 2021 at 11:51 PM

    To clarify, you have connected Stripe payment on your form. You are receiving payments from customers who are filling and submitting your form, but their submissions are not recorded in your Jotform account.

    I believe this is what you are facing. Is that correct?

    If that is the issue, is this the form link https://form.jotform.com/212948791993071?

    There is only the payment field present on the form and no other form fields. How would you know who paid via the form?

    On the payment field, you have kept a default amount of $60. Could you provide a screenshot from your Stripe account of the last payment you received via this form?

    Here is a guide that will let you attach screenshots on this ticket: https://www.jotform.com/help/438-how-to-post-screenshots-to-our-support-forum/