What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not working right

    Asked by Christianhopeproject on March 18, 2014 at 06:23 PM

    One some computers the form works great but on others the forms do not work. I need help

    Page URL:
    https://www.secure.christianhopeproject.com/donate.html

  • Profile Image

    Answered by Christianhopeproject on March 18, 2014 at 06:25 PM
    My secure forms are showing bullets and not operating correctly just like others on this site. what fixes this. This is a payment form and I am also missing out on payments
  • Profile Image
    JotForm Support

    Answered by Mike_T on March 18, 2014 at 07:30 PM

    We are sorry for the inconveniences you are facing.

    It looks like that our CDN based form Styles are not being loaded on some locations. It should not affect many users. Our Technicians are looking into this, and we will make sure to resolve the problem as soon as possible.

    Are you having issues with the secure form using some specific Internet Service Provider only? Please try to access the form using another Internet Service Provider and/or disable any security software installed on your computer for testing purpose to see if that makes any differences.

  • Profile Image

    Answered by Christianhopeproject on March 18, 2014 at 07:55 PM

    When I try my forms on my hotspot from Verizon wireless and my laptop they work fine.  At home they work just fine and I have cox internet.  Today at work they did not work at all gave the bullet points and would not work my company uses Centry Link.

    I had a costumer call saying they were haviing problems also, but I do not know what service they were using. 

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 18, 2014 at 07:59 PM

    Thank you for your update. I am reposting my answer from this thread to let you know that the issue is fixed:

    We have found that secure form styles were not accessible at some locations due to issues at our Content Delivery Network (CDN) provider side. We have temporary changed the style links, so the issue should be fixed. Also, our CDN provider is going to fix their system ASAP.

    We are sorry for the inconveniences caused.