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    Problems with conditions on payment form

    Asked by RS200RS400 on March 18, 2014 at 06:44 PM

    I have created an entry form with the option of electronic payment using sripe or postal entry.  I have used conditions to enable the appropriate section based on a radio button.  The submit button is enabled based on user filling one of the payment options.

    The electronic payment part works.  If I select Postal payment, it still seems to try and submit the stripe electronic payment

    Page URL:
    https://secure.jotformeu.com/form/40734005340340

    Screenshot
    payment form entry form payment options select section
  • Profile Image

    Answered by Cesar on March 19, 2014 at 12:09 AM

    I have checked your conditions, and they appear to have conflicting entries. I have removed the unnecesary rules on a cloned version of your form as an example.

     

    Removed the unnecesary, already implied conditions.

    https://shots.jotform.com/cesar/screens/conditionalpaymentoptions.jpg

    PLease review the conditional rules above and compare them to your original form. If you need to, kindly clone my clone of your form. Do let us know if you need further assistance.

    Example Form:
    http://form.jotformpro.com/form/40769100275957?

    Related Article:
    How-to-Clone-an-Existing-Form-from-a-URL 

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    Answered by RS200RS400 on March 19, 2014 at 02:19 PM

    I ran the updated form and it has the same problem.  If you select the 'postal option' and submit, it will give an error.  It is still trying to do a credit card submission.

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    JotForm Support

    Answered by Mike_T on March 19, 2014 at 05:20 PM

    Can you please try to uncheck a 'Selected by default' option for Adult product.

    I hope it will solve the issue on your form.

  • Profile Image

    Answered by RS200RS400 on March 19, 2014 at 06:16 PM

    Does anyone know if its possible to have a credit card payment option (with stripe) and an alternative non credit card option on the same form.   How does the submit know which to invoke?

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    JotForm Support

    Answered by EltonCris on March 19, 2014 at 11:05 PM

    Hi,

    That's only possible when you use condition. We have guide about it. http://www.jotform.com/help/120-How-to-set-up-paypal-along-with-other-payment-options

    I have tested my colleague's form http://form.jotformpro.com/form/40769100275957 and it works just fine accordingly.

    When I picked postal payment, the form automatically directs to the thank you page when submitted while the other option "electronic payment" displays the credit card which enables you to pay thru CC. You may also follow Mike's suggestion to prevent CC from requiring on form submission.

    Let us know should you require further assistance.

    Regards!