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  • Profile Image

    excel data is corrupted when I export the file

    Asked by JehadShamis on March 18, 2014 at 06:54 PM

    When I export this file to excel a number of entries dont come out with the full information. Not sure why this is.

    Please try and see for yourself.

    is there anyway to fix this?

    Page URL:
    http://form.jotformeu.com/form/40604447281350

    excel and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 19, 2014 at 12:49 AM

    You are much right. I'll request this to our admin so they can get a better copy and send it to you

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    Answered by JehadShamis on March 20, 2014 at 12:20 PM
    Any help with this yet?

    Thanks,

    http://www.flickr.com/photos/75514331@N03/sets/

    Jehad Shamis | Instructor
    Archery for All: Keeping you on Target
    www.archeryforall.co.uk
    Landline: 0203 006 2831
    Mobile: 07915934732
    Skype: archeryforall
    Description: ArcheryForAll_Small

    ...
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    JotForm Support Manager

    Answered by Jeanette on March 20, 2014 at 12:25 PM

    I've opened a ticket to request the file to be sent to you, let me send an inquiry to check the status of your request

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    JotForm Support

    Answered by alp_deniz on March 20, 2014 at 10:50 PM

    Hello,

    We have just identified the problem. It will be fixed as soon as the tests are completed.

    Kind regards

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    Answered by qcrespo on March 20, 2014 at 11:01 PM

    Well I hope this can help, since it has happened to me also, and I am happy to say that it is not a technical problem but a configuration issue:

    When you are just about to export, try to select all the fields.

    In the spanish interface (translation may differ a little bit), select my forms, then when you see the list, in the righ hand side of the line with the name of your form, click on "more", then "see answers" (or similar) and then in the right hand side, up, you will have a little wheel for setup. Just click there all the fields you want.

    Did it work?

    --

    Kike Crespo

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    JotForm Support

    Answered by ashwin_d on March 21, 2014 at 03:31 AM

    Hello Kike,

    Thanks for the heads-up.

    As per our back end team, they have already identified the problem and currently working on a fix.

    I believe this issue will be fixed soon.

    Thank you!

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    Answered by JehadShamis on March 21, 2014 at 07:50 PM
    Still no resolution to this.

    Any help please?


    Thanks,

    http://www.flickr.com/photos/75514331@N03/sets/

    Jehad Shamis | Instructor
    Archery for All: Keeping you on Target
    www.archeryforall.co.uk
    Landline: 0203 006 2831
    Mobile: 07915934732
    Skype: archeryforall
    Description: ArcheryForAll_Small

    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 21, 2014 at 09:47 PM

    Hi, our developers are aware of this, I see the ticket for this matter is still opened, you will be notified via this thread as soon as it gets fixed. Thanks for your patience and understanding.

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    JotForm Support

    Answered by alp_deniz on March 22, 2014 at 04:59 AM

    Hello Mr. Shamis,

    I have detected a corrupt user input in your 53rd submission on "Any other information you want to tell us?" and removed it. Now you can easily download your submissions in excel format. 

    Thank you for your patience

    Kind regards

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    Answered by JehadShamis on March 22, 2014 at 05:20 AM
    Ok thanks I'll try it now. Can you tell me the name of the person of the 53rd submission?
    Jehad
    Sent from my BlackBerry® smartphone
    ...
  • Profile Image
    JotForm Support

    Answered by alp_deniz on March 22, 2014 at 05:25 AM

    An email should have been sent to you when I edit your submission. However, here it is :

    Submission: 259775366722675327 - Full name : Talib Arif

    Best