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    Standard text field plus @ and # mask works in one field but not the other

    Asked by go2sports on March 19, 2014 at 04:35 AM


    The masks are @ and # so as to constrain the placement of characters entered and with a limit of 11 total limit. (@@@@@-#####)


    You can see that in the attachment that the one that is not working, should be;

    and the similarly masked bottom field with no red highlighting works just fine.


    Hi ashwin_d,

    Thank you so much for clarifying the nature of JotForm. 

    As a result, you opened my understanding about some of Jot Form’s other capabilities that I would like to use in the future.  As a result I am going to check out ways to getting scheduled AutoResponders integrated with JotForm.

    Page URL:

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    Answered by Carina on March 19, 2014 at 09:46 AM

    I kindly ask you to have one question per thread so the forum can be useful for other users also while searching for solutions.

    After reading your thread I wasn't sure if you still need assistance, but regarding the auto-responder solution you can take a look at our guide:


    Let us know if we can be of more assistance.

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    Answered by go2sports on March 19, 2014 at 03:00 PM
    Hi Carina,

    Thanks for the reply, but I did not see anything about what I need to do to
    get the mask to work at all for the field with the Required flag That was
    my singular problem with this request.

    Is there any further clarification needed?

    Looking forward to a solution, or better understanding of how to make masks
    work reliably.



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    JotForm Support

    Answered by TitusN on March 19, 2014 at 06:13 PM

    Hello Dwight,

    Sorry about that - its the reply to Ashwin in your request is throwing us off a little bit - we're not sure how it relates to input masks - -

    In any case, what is causing this is the validation you have on those fields - the mask should work fine without validation - please reset the validation  to "none"

    If you need the validation and the input mask on those fields for some reason - please let us know and we can reccomend a solution.