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covidscreenAsked on November 8, 2021 at 8:04 AM
Hi some of our users who fill out our Jotform daily are getting a captcha or "I'm not a robot" check box and we don't have this enabled on any of our forms. It's not happening for everyone but I guess our more frequent users are getting it (those who fill out daily vs those who fill out once in a while) Can this please be disabled. Thank you.
Page URL: https://form.jotform.com/202726758003251 -
Patrick_RReplied on November 8, 2021 at 8:11 AM
Hi there,
I've forwarded your request to remove the Captcha check from your forms to the concerned department. I'll get back to you as soon as I hear from them.
Thank you!
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Patrick_RReplied on November 9, 2021 at 12:35 AM
Hi there,
We've whitelisted your account. Your forms won't show the Captcha check now.
In case you face issues, let us know.
Thank you!
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ThomReplied on November 9, 2021 at 1:38 AM
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Vick_W Jotform SupportReplied on November 9, 2021 at 1:43 AM
Hi Thom,
I've created a new ticket for you. We will reply to your ticket on the link below.
https://www.jotform.com/answers/3495041
Thanks