Captcha not enabled but some users are getting it after filling out the form.

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    covidscreen
    Asked on November 08, 2021 at 08:04 AM

    Hi some of our users who fill out our Jotform daily are getting a captcha or "I'm not a robot" check box and we don't have this enabled on any of our forms. It's not happening for everyone but I guess our more frequent users are getting it (those who fill out daily vs those who fill out once in a while) Can this please be disabled. Thank you.

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    Patrick_R
    Answered on November 08, 2021 at 08:11 AM

    Hi there,

    I've forwarded your request to remove the Captcha check from your forms to the concerned department. I'll get back to you as soon as I hear from them.

    Thank you!

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    Patrick_R
    Answered on November 09, 2021 at 12:35 AM

    Hi there,

    We've whitelisted your account. Your forms won't show the Captcha check now.

    In case you face issues, let us know.

    Thank you!

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    Thom 
    Answered on November 09, 2021 at 01:38 AM

    I need the same problem resolved, but I can't get through on the Contact Support page. Can someone please reach out to me to get this resolved?
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    Vick_W
    Answered on November 09, 2021 at 01:43 AM

    Hi Thom,

    I've created a new ticket for you. We will reply to your ticket on the link below.

    https://www.jotform.com/answers/3495041

    Thanks